I write every plan in steps, so here's this one in steps too. Follow them in order and you'll know what happens next.
The plan at a glance
- Books: 15 days to ask, all your money back, no questions.
- Membership: 7 free days, and you can cancel any time.
- Membership: the first payment falls under the guarantee.
- Unsubscribing is not cancelling. Only consumer.hotmart.com stops the charges.
The 15-day promise
How long do I have to change my mind about a book?
Ask within 15 days of your purchase and you get all the money back. No questions asked.
Each purchase gets its own 15 days.
Ask for it, three ways
How do I actually ask for my money back?
Use the refund link in your Hotmart purchase email.
Or sign in at consumer.hotmart.com and open the purchase.
Or write to business@hollisgolf.com with the email you used to buy.
Watch for it
When will I see the money again?
It goes back to the same card or PayPal you paid with. Your bank usually shows it within 5–10 business days.
The free week
Do I pay anything if I quit during the free days?
The membership starts with 7 free days. Cancel inside those days and you pay nothing.
Your first month is covered
Does the guarantee cover the membership too?
Yes, for the first payment. The 15-day money-back guarantee covers your first membership payment.
Step off the team
How do I stop the membership for good?
Step away whenever you like at consumer.hotmart.com. Open the membership, tap payment settings, then cancel subscription. Or write to me and I'll help.
Your letters keep coming until the end of the month you already paid. No more charges after that. Cancelling does not refund past months.
Forgot to cancel?
What if I got charged when I meant to quit?
If you forgot to cancel, or were charged by mistake, write to me within 15 days of that charge. I'll look at it with you.
Unsubscribing isn't cancelling
If I unsubscribe from the letters, do the charges stop?
No. To unsubscribe only stops the letters. It does not cancel the membership payment.
To stop payments, cancel at consumer.hotmart.com.
Past the 15 days
What if something's wrong after the 15 days?
After 15 days the guarantee window is closed. Still, if something is wrong, write to me. I read every message.
Call a timeout
Who do I write to about a refund?
Write to business@hollisgolf.com.
Keep score, keep it simple. — Coach Brooke
Stuck on any step? Email business@hollisgolf.com with the email you used to buy, and we'll sort it out together.